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Scanpan Help & FAQs

Yes, you will receive email and SMS order tracking updates for your order:Order status updates occur for the following events:<ul><li style="font-size: 16px;">Shipped - Your order has left our warehouse</li><li style="font-size: 16px;">Out for delivery - Your order will be delivered that day</li><li style="font-size: 16px;">Delivered - You order has been delivered and name of person signing for the order</li></ul>Note: SMS updates sent only if you shared a valid mobile phone number during checkout.Each status update will contain a link to the courier tracking page where you may find additional information or more detailed tracking updates and proof of delivery.

Yes, you will receive email and SMS order tracking updates for your order:. Order status updates occur for the following events:. Note: SMS updates sent only if you shared a valid mobile phone number during checkout. Each status update will contain a

Do you send order tracking updates?

DELIVERY

About Scanpan's coating: Stratanium

Does SCANPAN cookware contain PTFE?

What does SCANPAN mean?

What is STRATANIUM?

What’s the difference between STRATANIUM and STRATANIUM+?

What’s the difference between all the lines? I’m so confused!

Which SCANPAN lines can be used with induction cooktops?

Where is SCANPAN cookware made?

ABOUT SCANPAN

Suggestions for daily use, cleaning and maintaining your SCANPAN products

User guide for your Scanpan non-stick cookware

Frying tips to get the best out of your Scanpan product

If my non-stick is damaged, can I still use it?

If I overheat my fry pan, is it dangerous to use?

Will metal utensils scratch my pans?

Can I really put these in the dishwasher without ruining the coating?

What’s the best way to keep my SCANPAN cookware nonstick for life?

What do I do if my pan has started to stick?

What causes the discolouration or residue on the aluminium base of my pan?

My stainless-steel has discolored, can this be restored?

What kinds of cooking oils can I use in my SCANPAN cookware?

What kind of stovetop is my cookware compatible with?

Can I cook in SCANPAN cookware without oil?

How can I get a good sear on my food if I should only use these pans at medium heat?

Are my SCANPAN pans oven safe?

Can you recoat my pot or pan with new non-stick?

PRODUCT CARE & USE

Can I buy a lid for my SCANPAN? Which lids fit my pan?

ACCESSORIES

What is the guarantee or warranty on Scanpan products?

What exactly does SCANPAN’s warranty cover?

WARRANTY

Scanpan South Africa Returns Policy

How do I return my order in part or full

How long will my refund take?

Register your Scanpan product warranty

RETURNS & REFUNDS

What payment methods do you accept on the website?

Do you offer credit or Buy Now, Pay Later?

Why was my payment not successful?

PAYMENTS

I didn't receive my order confirmation email

Can I cancel or change my order after placing it?

My promo code or voucher doesn't work

The product I want to order is out of stock

ORDERING

How long will it take to deliver my order?

Can I track my order online?

Can I collect my order?

Do you ship internationally?

Do you deliver on weekends or public holidays?

How much does delivery cost?

Can I buy Scanpan for my business?

BUSINESS ENQUIRIES

How to contact Scanpan South Africa

CONTACTING US

Do you send order tracking updates?Updated 9 months ago