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Scanpan Help & FAQs

<ul id="isPasted"><li style="font-size: 16px;">Orders over R449.00 qualify for free shipping anywhere in South Africa.</li><li style="font-size: 16px;">Orders under R449.00 cost R69.00 anywhere in South Africa.</li></ul><p><span style="font-size: 14px;">*We reserve the right to levy an additional charge, at our discretion should the delivery location be remote or our courier partners add a substantial surcharge to the cost of delivery.</span></p>

*We reserve the right to levy an additional charge, at our discretion should the delivery location be remote or our courier partners add a substantial surcharge to the cost of delivery.

How much does delivery cost?

DELIVERY

About Scanpan's coating: Stratanium

Does SCANPAN cookware contain PTFE?

What does SCANPAN mean?

What is STRATANIUM?

What’s the difference between STRATANIUM and STRATANIUM+?

What’s the difference between all the lines? I’m so confused!

Which SCANPAN lines can be used with induction cooktops?

Where is SCANPAN cookware made?

ABOUT SCANPAN

Suggestions for daily use, cleaning and maintaining your SCANPAN products

User guide for your Scanpan non-stick cookware

Frying tips to get the best out of your Scanpan product

If my non-stick is damaged, can I still use it?

If I overheat my fry pan, is it dangerous to use?

Will metal utensils scratch my pans?

Can I really put these in the dishwasher without ruining the coating?

What’s the best way to keep my SCANPAN cookware nonstick for life?

What do I do if my pan has started to stick?

What causes the discolouration or residue on the aluminium base of my pan?

My stainless-steel has discolored, can this be restored?

What kinds of cooking oils can I use in my SCANPAN cookware?

What kind of stovetop is my cookware compatible with?

Can I cook in SCANPAN cookware without oil?

How can I get a good sear on my food if I should only use these pans at medium heat?

Are my SCANPAN pans oven safe?

Can you recoat my pot or pan with new non-stick?

PRODUCT CARE & USE

Can I buy a lid for my SCANPAN? Which lids fit my pan?

ACCESSORIES

What is the guarantee or warranty on Scanpan products?

What exactly does SCANPAN’s warranty cover?

WARRANTY

Scanpan South Africa Returns Policy

How do I return my order in part or full

How long will my refund take?

Register your Scanpan product warranty

RETURNS & REFUNDS

What payment methods do you accept on the website?

Do you offer credit or Buy Now, Pay Later?

Why was my payment not successful?

PAYMENTS

I didn't receive my order confirmation email

Can I cancel or change my order after placing it?

My promo code or voucher doesn't work

The product I want to order is out of stock

ORDERING

How long will it take to deliver my order?

Do you send order tracking updates?

Can I track my order online?

Can I collect my order?

Do you ship internationally?

Do you deliver on weekends or public holidays?

Can I buy Scanpan for my business?

BUSINESS ENQUIRIES

How to contact Scanpan South Africa

CONTACTING US

How much does delivery cost?Updated 3 months ago