Go to the website

Scanpan Help & FAQs

Customer Service / Opening hoursMonday - Friday, 08:00 - 16:00 SAST (excluding Public Holidays) You may contact SCANPAN South Africa using the following options: Email contact form<a href="https://contact.scanpan.co.za/" rel="noopener noreferrer" target="_blank"><button id="isPasted">Fill in the contact form</button></a> PhoneWithin South Africa:&#xA0;021 812 0812International:&#xA0;+27 21 812 0812 Live chatClick on the Live Chat widget on the website to start a chat (bottom right speech bubble icon)

Customer Service / Opening hours. Monday - Friday, 08:00 - 16:00 SAST (excluding Public Holidays). You may contact SCANPAN South Africa using the following options:. Email contact form. Fill in the contact form. Phone. Within South Africa: 021 812 08

How to contact Scanpan South Africa

CONTACTING US

About Scanpan's coating: Stratanium

Does SCANPAN cookware contain PTFE?

What does SCANPAN mean?

What is STRATANIUM?

What’s the difference between STRATANIUM and STRATANIUM+?

What’s the difference between all the lines? I’m so confused!

Which SCANPAN lines can be used with induction cooktops?

Where is SCANPAN cookware made?

ABOUT SCANPAN

Suggestions for daily use, cleaning and maintaining your SCANPAN products

User guide for your Scanpan non-stick cookware

Frying tips to get the best out of your Scanpan product

If my non-stick is damaged, can I still use it?

If I overheat my fry pan, is it dangerous to use?

Will metal utensils scratch my pans?

Can I really put these in the dishwasher without ruining the coating?

What’s the best way to keep my SCANPAN cookware nonstick for life?

What do I do if my pan has started to stick?

What causes the discolouration or residue on the aluminium base of my pan?

My stainless-steel has discolored, can this be restored?

What kinds of cooking oils can I use in my SCANPAN cookware?

What kind of stovetop is my cookware compatible with?

Can I cook in SCANPAN cookware without oil?

How can I get a good sear on my food if I should only use these pans at medium heat?

Are my SCANPAN pans oven safe?

Can you recoat my pot or pan with new non-stick?

PRODUCT CARE & USE

Can I buy a lid for my SCANPAN? Which lids fit my pan?

ACCESSORIES

What is the guarantee or warranty on Scanpan products?

What exactly does SCANPAN’s warranty cover?

WARRANTY

Scanpan South Africa Returns Policy

How do I return my order in part or full

How long will my refund take?

Register your Scanpan product warranty

RETURNS & REFUNDS

What payment methods do you accept on the website?

Do you offer credit or Buy Now, Pay Later?

Why was my payment not successful?

PAYMENTS

I didn't receive my order confirmation email

Can I cancel or change my order after placing it?

My promo code or voucher doesn't work

The product I want to order is out of stock

ORDERING

How long will it take to deliver my order?

Do you send order tracking updates?

Can I track my order online?

Can I collect my order?

Do you ship internationally?

Do you deliver on weekends or public holidays?

How much does delivery cost?

DELIVERY

Can I buy Scanpan for my business?

BUSINESS ENQUIRIES

How to contact Scanpan South AfricaUpdated 4 months ago