What is the guarantee or warranty on Scanpan products?Updated 4 months ago
Danish Quality Guaranteed
SCANPAN guarantees the quality of its products to be free from material and manufacturing defects. Product mis-use, abuse or regular wear and tear over time is not covered by the guarantee.
If the product has a manufacturing defect within the warranty period (as stated on or in its original packaging), which is not caused by misuse, neglect or abuse, we will repair or replace the product. In cases where a suitable replacement product is no longer available, the original retailer may refund you.
If you believe a product to be defective, it may be returned, based on the warranty specific to the item. This warranty is included in the original packaging. Please retain and refer to it before attempting to return the item.
All returns must have a Returns Authorisation Merchandise (RMA) reference. The RMA reference will allow us to associate your returned item with your purchase, reducing the possibility of a handling discrepancy that might occur when the product is received by our warehouse.
SCANPAN reserves the right to determine if the product has been used in a manner that would violate the warranty, including requesting clear and high resolution photographs and/or videos of the product in question.
SCANPAN is not responsible for lost items returned without an approved RMA.
The warranty does not cover:
- Stains
- Fading
- Internal or external scratches
- Marks from sharp objects or use of electric appliances (such as electric beaters or blenders).
- The warranty does not cover glass lids.
- Overheating (in any way)
While most products are generally dishwasher-safe, dishwashing is NOT recommended (especially for any non-stick or stainless steel surfaces) as it can shorten the product’s lifespan.
We require original proof of purchase from the retailer the product was purchased at in order to process warranty claims. Only products purchased from an authorised retailer in South Africa are covered. Products purchased from individuals or that are re-sold are not covered by the warranty. Please retain your proof of purchase.
Ovenproof up to 260° C, including the lid and handle.
If you believe your issue is due to a manufacturing or material defect and not due to wear and tear from regular use or damage from misuse according to the warranty, please contact our Customer Service team to arrange the warranty claim.