Scanpan Help & FAQs logo
Scanpan Help & FAQs logo

All articles


Frequently asked questions about refunds and returning your order

Scanpan South Africa Returns Policy

Most products that have been purchased in South Africa from this web store can be returned for free, within 30 days of delivery to you provided they are unused and as-new (resalable) condition. The following Returns Policy policy applies:. Please rev

How do I return my order in part or full

If you want to return an order, please use the contact form on our website, choose Product Return, and complete the information requested. Please ensure you are within the 30 day free return period (unless this is a product warranty issue) and ensure

How long will my refund take?

Please allow up to 14 business days from the collection date of your return for us to credit your account or refund your money. This period is to allow for: shipping time, potential shipping delays, warehouse receiving processes, careful evaluation o

Register your Scanpan product warranty

You may wish to register your product to ensure that we have a record of your purchase. Please use this Registration form to complete the details of your product registration:. Register your product

Still need help?