Scanpan Help & FAQs logo
Scanpan Help & FAQs logo

All articles

Scanpan South Africa Returns PolicyUpdated 7 months ago

Most products that have been purchased in South Africa from this web store can be returned for free, within 30 days of delivery to you provided they are unused and as-new (resalable) condition.

The following Returns Policy policy applies:

  • Products can be returned, provided they are returned un-used, in the original condition and are returned in their full original (undamaged) packaging.
  • We will bear the cost of returning products (courier collection) in most cases.
  • We reserve the right to charge a return administration fee and/or delivery collection charge where the cost of the return is deemed to be significant (e.g. from an outlying area). This cost will be deducted from your refund of the purchase price.
  • Where an order qualifies for a Free Gift with purchase (such as where a gift is included when purchasing a specific product, or when your order value is over a certain amount, or as part of any promotion), the Free Gift must also be returned with the other item(s), un-used and in its original packaging, should you return your order - either in full, or in part.
  • In the case of a part-returned order (some items kept), where the value of the items you keep, or the specific product kept still qualifies the order for a Free Gift, you will be entitled to keep the Free Gift. 
  • Should a Free Gift not be returned with other items, in new condition, we will deduct the value of the Free Gift (determined as retail value, as indicated when ordered i.e. "To the value of" or "Worth") from the order refund amount when the return order is processed.
  • In case of damaged or missing products upon arrival of delivery, please contact us immediately so we can provide a solution as soon as possible. We cannot accept claims of damaged or missing products if you do not report these to us within 14 days of confirmed delivery (which we will assume as the date the courier system marked an order delivered).

Please review our Warranty Policy here if applicable.

All products being returned need to be approved by our customer service team prior to return. Please use the website contact form to log your return.

Was this article helpful?

Still need help?